BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20080520T134500Z DTEND:20080520T151500Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Business Success Series DESCRIPTION:"Ouch! That Hurts! Dealing with Difficult People" You may call them "inhuman resources." They are difficult people. Dealing with them is a challenge and often leads to feelings of hopelessness and frustration. This presentation will identify tactics for disarming games and contentious tactics including manipulation\, blame\, sabotage\, and bullying will be emphasized. What are the payoffs for being difficult Aiding and abetting: contributing to the success of the difficult person Assertive persistence: disarming games Nice people make me nervous: what's really behind that smile Dr. Audrey Nelson is an internationally recognized consultant\, seminar leader\, keynote speaker and author. She holds a B.A.\, M.A. and Ph.D. in Communication. She conducted post-doctoral work at Warnborough College in Oxford\, England. Her book You Don't Say: Navigating Nonverbal Communication Between the Sexes (Prentice Hall 2004) has been published in six languages. A manager at US Sprint described her this way: "She walks the walk and talks the talk." X-ALT-DESC;FMTTYPE=text/html:
&ldquo\;Ouch! That Hurts! Dealing with Difficult People&rdquo\;
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You may call them &ldquo\;inhuman resources.&rdquo\; They are difficult people. Dealing with them is a challenge and often leads to feelings of hopelessness and frustration. This presentation will identify tactics for disarming games and contentious tactics including manipulation\, blame\, sabotage\, and bullying will be emphasized.
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Dr. Audrey Nelson is an internationally recognized consultant\, seminar leader\, keynote speaker and author. She holds a B.A.\, M.A. and Ph.D. in Communication. She conducted post-doctoral work at Warnborough College in Oxford\, England. Her book You Don&rsquo\;t Say: Navigating Nonverbal Communication Between the Sexes (Prentice Hall 2004) has been published in six languages. A manager at US Sprint described her this way: &ldquo\;She walks the walk and talks the talk.&rdquo\;
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LOCATION:Where: Daniels Fund Building 101 Monroe Street UID:e.281.20 SEQUENCE:3 DTSTAMP:20260410T122407Z URL:https://directory.cherrycreekchamber.org/events/details/business-success-series-05-20-2008-20 END:VEVENT END:VCALENDAR