Business Success Series

Selling and Communicating in Turbulent Times

Are you satisfied with your skills to navigate the current economic climate? As we face stress and change, our natural tendencies are to retreat and focus on what we can control, usually isolating ourselves from our customers. However this usually does more harm than good, although short term it seems like a good idea.

Come to this engaging experiential session on communication fundamentals, and you will:

• Recognize we distort, forget, or misunderstand about 75 % of the words we hear. Understanding your own style will maximize communication strategies.
• Identify barriers and utilize techniques to communicate effectively with others to rapidly build credibility.
• Understand how your work style deals with stress and how to effectively sell regardless.
• Understand methods to estimate a customer's "buying style" based on behavioral and language cues, so you can match the approach to the customer's type mode.
• Create forums for your teams to teach one another best practices for stepping up to more effective communication, change, and conflict.

• Please join us for this special program.

Kendall Colman is the president of Colman & Company, the highly respected leadership development firm based in Denver, Colorado. But as anyone who knows her will tell you, she brings a lot more than a title to the table. What Kendall has really become known for is bringing a refreshingly direct and innovative approach to her work as a speaker, facilitator and executive coach. Her best-practice coaching is based on a foundation of extensive real-world experiences at top levels. Colman & Company is the exclusive vendor for leadership development for the Colorado Bankers Association.