Business Success Series
Building Relationships that build revenue!
Business and personal relationships share a lot of similarities. Both can be ruined if there is a lack of communication and a lack of appreciation. To avoid the pitfalls of not converting leads, not making sales, and not keeping customers you need to have foundational processes.
There are 4 key processes that every successful business needs. These processes are: a sales process, a follow-up strategy and a customer retention plan and customer selling strategy. We will give you the framework of each process to be able to make immediate improvements to your business to make sales faster and keep clients for a lifetime.
You will learn:
- The 4 processes of The Core Conversations
- How to begin to define a sales process
- The foundation of our 8 Touch Follow-Up Strategy
- The core pieces of a Customer Retention Plan
- Immediate actionable items to improve lead conversions and customer retention
Katie is the CEO of CR Conversations. CR Conversations is out to keep your customers from CHEATING on you with your competition. Katie and her company focus on the statistic that 68% of customers that leave, leave because they never feel appreciated. Katie has an insurance background and spent over 6 years developing and training on effective communication and retention strategies. Her company provides multi-faceted communication strategies to implement Customer Retention Plans and Follow-Up strategies for businesses that want repeat business, increased referrals and to be known as a company that cares.